How To Order
Our Customer Service Department can be reached Monday – Friday from 8:30 a.m. to 5:00 p.m. Eastern Standard Time at 919-556-0300. Your can also send inquiries to firstname.lastname@example.org
Order Online with the Shopping Cart . . . All payment information is transferred on a fully encrypted (secure) network when you use our Online Shopping Cart. It’s easy to use, just click on the buttons and follow the instructions.
Order by Fax… Save time by faxing your order to 919-556-0900.
Order by Phone… Simply call us at 919-556-0300.
Quotes… Formal quotes for any items are provided on request any time.
Payment… We accept VISA, Master Card, Discover and American Express credit cards. We also accept purchase orders, personal checks and US money orders. We do not accept foreign checks.
Shipping… All orders are shipped via USPS, FedEx or UPS ground. If you require a specific delivery date, please contact us by email at email@example.com or phone at 919-556-0300. Overnight or express shipping is available for an extra charge. Shipping and handling charges include postage, packaging and insurance.
US postage, add 15% (minimum $7)
Canadian orders, add 25% (minimum $20)
Foreign orders, add 30% (minimum $30)
Please note if shipping rates for Canadian or foreign orders exceed the rates above which are automatically calculated when you order on line, we will contact you for approval of any additional charges.
Orders for North Carolina residents, add 6.75% for State Sales Tax
Return Policy… We want our customers to be satisfied and have a full return policy if a product does not meet your needs. The only exception is the APT3 program. The following conditions apply;
- The item must be returned in re-sale condition within 30 days of purchase.
- Refunds will be issued by credit card refund or check only after the item has been returned, inspected and accepted in re-sale condition.
- Any dispute re. an order must be submitted within 30 days.
Foreign and Overseas Distributors….Our distributors carry selected products and can save you time and postal charges. This is especially helpful for foreign customers.
United Kingdom and Europe
Ann Arbor Publishers www.annarbor.co.uk
Ontario Brain Injury Association http://www.obia.ca/index.php/resources/lending-library
Hong Kong and Macau
Artsberg Enterprise Ltd. www.artsberg.com.hk/